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CUSTOMER SUPPORT

 

RING SIZING:

Please have your finger sized by a local jewelry store before ordering and tell the jeweler the width of the ring you are purchasing. Width of the band is a significant factor in accurate sizing and generally wider band rings, require larger sizes. If you are not sure of the ring width you are ordering, please send me an email: wallisreidjewelry@gmail.com.

RING RESIZING:

Sometimes the fit is a bit off, even after having your finger sized, but no worries!  Just let me know the size adjustment needed, ship your ring back to me, and I will resize and ship it back for free. If you just guess at the sizing when ordering without an accurate finger measurement first, and the resizing needed is over 1/2 ring size, I charge $50 plus return shipping for fitting it properly.

RING REPAIR:

I make every ring by hand to wear round the clock. On rare occasion a gemstone may loosen and should that happen please ship it back to me as soon as possible so that the stone is not lost. I will tighten it for free and return it to you quickly. Should you have any other issue, please contact me and I will make every effort to resolve quickly. I am very proud of the wonderful reviews received over the years and have never had an unhappy client.

GENERAL CARE

To insure a long life for your jewelry, remove it when washing your hands, putting on cosmetic lotions, or using any harsh chemicals. Some products contains chemicals that damage gold and silver. Avoid wearing rings to the beach or swimming pool, or gardening, doing housework or other activities that may scratch jewelry. 

OXIDIZED STERLING SILVER WEAR AND MAINTENANCE:

Most of my designs include utilization of oxidized sterling silver that produces dramatic contrasting black coloration of the band ( my "all gold" rings  are not oxidized).  I use a simple treatment technique immersing the ring in a bath of dissolved Liver of Sulphur. The entire process is quick, easy, and quite safe.

The intensity of the contrasting black band areas can fade over time depending upon the extent and duration of exposure to various environmental elements like salt water, harsh soaps, or other chemicals. Many customers, like commercial fishermen or surfers, wear their rings 24/7 routinely exposing them to extreme salt water and tell me they like the natural patina that evolves without additional oxidation treatments while other customers tell me they oxidize their ring several times a year to maintain the original dark color contrast.

To maintain the dark black contrast, I include a small amount of Liver of Sulphur with your ring and instructions for performing the oxidation bath that is truly quick, easy, safe, and very effective. Since a very small amount of the LOS is used for each treatment, the quantity I provide will last you quite awhile and if you decide to regularly oxidize and need more LOS, let me know and I will send you the link to a supplier offering small quantities cheaply.

COMFORT FIT 

I construct every ring with a "comfort fit" design feature and fully line the interior of each band with 14k solid gold to prevent skin irritation or allergy.

RETURN/REFUND POLICY

My rings are one-of-kind art and, as such, I do not accept returns for my work.
Before you purchase, I offer my best efforts to help define the ring you want. Understanding how very important this decision is for you I never compromise the time, materials, and workmanship required to create each piece. Please ask questions and take time to explore the examples shown in my store to help you reach an informed buying decision. New customers tell me that the "Reviews" page on the website is very helpful and contains all of the reviews I receive over the years that are all original and published through an independent 3rd party service to insure validity of each review. 

CONTACT ME

Please email your questions and I will make every effort to respond as soon as possible.

wallisreidjewelry@gmail.com 

CUSTOM WORK

I encourage custom orders and can usually deliver a custom piece within a few weeks. I can also expedite delivery for very special occasions if materials are readily available. Send an email including and image of the idea you have in mind, if possible, and or a link to one of my rings that you would like to modify and I will get back to you as soon as possible. Please keep in mind that I prefer to customize rings from the designs I currently offer.